CARESCAPE Central Station Service Training - In Person (GE HealthCare Institute)

Overview

This course provides the knowledge and skills necessary for one student to perform service tasks on GE HealthCare CARESCAPE Central Station systems. It is an integrated training program that includes instructor-led training sessions. Knowledge and service skills are practiced and applied during lab activities. A knowledge-based exam is included in this course.

This course is intended for service personnel who will service GE HealthCare CARESCAPE Central Station systems. Service personnel attend the session(s) at a designated GE HealthCare training site. In order to receive credit, all course activities must be completed.

Products covered: CARESCAPE Central Station v3

Training is nonrefundable and must be taken within 18 months of purchase date. Unused training at the end of 18 months is forfeited without refund.

Agenda for course includes:

- Identify the function of the Central Station in a medical environment and know the services and systems the Central Station integrates with on the CARESCAPE and medical center networks.

- Identify various configurations of hardware and software for the Central Station.

- Use the Central Station service tools to complete installation and configuration procedures.

- Install required licenses to enable features for specific medical center location needs.

- Perform all applicable tasks in the Service Manual to physically install a Central Station unit.

- Navigate the Central Station clinical application for end user operation.

- Analyze and successfully troubleshoot any hardware or software failures using service documentation and diagnostic tools.

- Repair/Replace Field Replaceable Units (FRUs) on the Central Station unit and its peripherals.

- Perform system recovery by performing a software reload of the Central Station unit.

- Perform a software upgrade to the Central Station unit using the appropriate tools.

- Perform checkout procedures provided in the Service Manual to validate operation after installation or repair procedures or during planned maintenance.

Pre-requisites (purchased and enrolled separately) include: Intro to Digital Technology in Healthcare (Virtual)

Target Audience

Biomedical engineer

Prerequisites

Required Prerequisites

2020786-403: Intro to Digital Technology in Healthcare (Virtual)

Recommended Prerequisites

Implementing Digital Technology in Healthcare CR-0000109

Technical Training

Registration:
• All training must be taken within 18 months of purchase.

Attendance:
• Class start and end times vary. Please refer to email enrollment notification.
• Participants are required to arrive on time for class.
• A "no show" is not eligible for reimbursement.
• In order to receive certificate of completion for a course:
o Participants must attend the class in its entirety missing a day will disqualify you from receiving full credit
o Participants must pass the assessment administered at the end of the course

Cancellations:
Please carefully review our cancellation policy and how it applies to your cancellation. Should you wish to cancel your registration, we enforce a time sensitive policy. As you can appreciate, a cancelation with less than four weeks’ notice makes it very difficult for another student to plan on attending. If there is someone else in your organization that would like to attend in your place – this fee will not be charged. The cancelation policy is outlined below:
• Cancellations can be made by email to Ed.services@gehealthcare.com
• GE HealthCare may offer technical service training at GE HealthCare’s Institute, on-site at Customer’s facility, via virtual instructor-led trainings, or via online self-paced courses.
• Customer is responsible for registering for trainings conducted at GE HealthCare’s Institute and for virtual instructor-led trainings hosted through GE HealthCare’s Institute. Scheduled trainings at or hosted through GE HealthCare’s Institute that are cancelled or rescheduled by Customer:
(i) more than 4 weeks prior to the training start date, will result in no cancellation fee
(ii) up to 2 weeks prior to the training start date, will result in a cancellation fee of 50% of the training price
(iii) less than 2 weeks prior to the training start date and for no-shows (i.e., registered students who do not attend the training and do not cancel in advance of the training start date), will result in a cancellation fee of 100% of the training price.
• On-site trainings at Customer’s facility and virtual instructor-led trainings developed specifically for Customer will be scheduled by Customer and GE HealthCare on mutually agreed upon dates. Scheduled on-site trainings at Customer’s facility and virtual instructor-led trainings developed specifically for Customer that are cancelled or rescheduled by Customer will result in a cancellation fee of 100% of the training price, and Customer agrees to reimburse GE HealthCare for GE HealthCare’s incurred travel charges and expenses.
• Online self-paced courses cannot be cancelled or changed once access to the course has been granted to Customer.
• Trainings are subject to availability. GE HealthCare may cancel or reschedule trainings at any time. Certain licenses and/or applications may be required to attend technical service trainings and/or use technical service packages. Please contact GE Healthcare for more information.

Low Enrollment:
• GE reserves the right to cancel classes due to low enrollment.
• Classes with low enrollment 15 business days prior to the scheduled date will be cancelled.
• When GE cancels a class, tuition will be refunded in full, or may be applied to the cost of another class scheduled to take place within 12 months of the original class.
For questions email:Ed.services@gehealthcare.com