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Probe Repair Solutions

Get easy, on-demand access to GE Healthcare’s ultrasound probe repair services and restore your probes to OEM standards. Our highly trained technicians deliver fast, high quality results, so you can focus on your top priorities: achieving clinical excellence, increasing patient satisfaction and improving your bottom line. Service, support, solutions. We’re here to provide you the solution that meets your needs.

The GE Difference

At GE Healthcare, we take pride in utilizing innovative technology and expertise to evaluate and repair both GE Healthcare and multi-brand probes. The result? High quality repairs that help reduce repeated failures and help extend the useful life of your probes.

Rely on the ROC

The ROC, an industry-recognized Center of Excellence, is a modern, 280,000 square-foot facility that provides reliable service from a diverse team of repair experts passionate about helping improve patient care. The ROC services equipment through its lifecycle, from warranty to the end of service life.

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The ROC, Exterior
The ROC, Interior

Expect Excellence

From minor to advanced repairs, GE Healthcare technicians maintain exceptional standards as we service, validate and repair probes at a competitive price. You can expect:

  • Access to a large loaner inventory
  • Comprehensive evaluations
  • Broad multi-brand repair capabilities and replacement options
  • Genuine OEM repairs with ISO 9001 and ISO 13485 certification
  • Knowledgeable customer service
  • 6-month warranty for probe repairs

How It Works

Our repair process is simplified from start to finish. And because we know how crucial every probe is to your operation, we’ll send updates throughout the repair process.

Intake

Step 1: Intake

Customer support receives your service request and offers next-day loaner service to help reduce the time your ultrasound system is down. We are continually enhancing our loaner inventory to serve you better. Once we receive your probe, the intake station disinfects, labels, and tracks it. When it is processed and entered into our system, we start…

Diagnostic Evaluation

Step 2: Diagnostic Evaluation

Your damaged probe goes through a thorough diagnostic evaluation to identify the source of the problem, running a battery of tests that include our proprietary FirstCall™ inspection. Our team will provide you with a full evaluation and quote for repairs or our recommendation to replace. With your authorization for repair, we move on to…

Repair and Validation

Step 3: Repair and Validation

The probe is repaired and then moves on to validation and quality control, where the team reviews the diagnosis and repair work, confirms the probe has been repaired to OEM quality and returns it to you. Once you receive your repaired probe, you’ll return the loaner probe to us.

Reduce Down-Time With
Our Next-Day Loaner Program

Our convenient loaner service* is designed to help you optimize operational efficiency and reduce the time that your ultrasound system is down. We are continually enhancing our inventory and can provide you with a list of loaners.

* Subject to availability

Frequently Asked
Questions

How long does the process take?

Probe repair length varies by probe type. However, we know that your patient cases don’t stop and are pleased to offer a loaner probe on most models for the duration of your repair

When will I receive my probe back?

Once repaired, your probe will automatically be sent back to your shipping address on file.

How can I safeguard my probes?

Diligent care and handling is the best way to ensure a long life for your probes. This includes good practices for cleaning, disinfecting, storing, transporting, and operating your probes. Contact a GEHC service representative for more information about probe care education.

We’re Here To Help

Make GE Healthcare your single source for GE Healthcare and multi-brand probe diagnosis, replacement, repair and management. A single call or email puts you through to the right GE Healthcare Professional for solutions that keep your ultrasound probes at optimal performance.

24/5 Support & Resolve

Get answers to questions or help diagnosing a problem from our highly trained tech support team.

1-800-437-1171(Option 1, Option 2)
 
Contact GE Healthcare support
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