Get easy, on-demand access to GE HealthCare’s ultrasound probe repair services and restore your probes to OEM standards. Our highly trained technicians deliver fast, high quality results, so you can focus on your top priorities: achieving clinical excellence, increasing patient satisfaction and improving your bottom line. Service, support, solutions. We’re here to provide you the solution that meets your needs.
At GE HealthCare, we take pride in utilizing innovative technology and expertise to evaluate and repair both GE HealthCare and multi-brand probes. The result? High quality repairs that help reduce repeated failures and help extend the useful life of your probes.
The ROC, an industry-recognized Center of Excellence, is a modern, 280,000 square-foot facility that provides reliable service from a diverse team of repair experts passionate about helping improve patient care. The ROC services equipment through its lifecycle, from warranty to the end of service life.
Download ROC BrochureFrom minor to advanced repairs, GE HealthCare technicians maintain exceptional standards as we service, validate and repair probes at a competitive price. You can expect:
Our repair process is simplified from start to finish. And because we know how crucial every probe is to your operation, we’ll send updates throughout the repair process.
Customer support receives your service request and offers next-day loaner service to help reduce the time your ultrasound system is down. We are continually enhancing our loaner inventory to serve you better. Once we receive your probe, the intake station disinfects, labels, and tracks it. When it is processed and entered into our system, we start…
Your damaged probe goes through a thorough diagnostic evaluation to identify the source of the problem, running a battery of tests that include our proprietary FirstCall™ inspection. Our team will provide you with a full evaluation and quote for repairs or our recommendation to replace. With your authorization for repair, we move on to…
The probe is repaired and then moves on to validation and quality control, where the team reviews the diagnosis and repair work, confirms the probe has been repaired to OEM quality and returns it to you. Once you receive your repaired probe, you’ll return the loaner probe to us.
Our convenient loaner service* is designed to help you optimize operational efficiency and reduce the time that your ultrasound system is down. We are continually enhancing our inventory and can provide you with a list of loaners.
* Subject to availability
Probe repair cost varies by model and repair type, and can range from as low as a few hundred dollars to a few thousand. Estimate the costs for your specific needs.
Probe repair length varies by probe type. However, we know that your patient cases don’t stop and are pleased to offer a loaner probe on most models for the duration of your repair
Once repaired, your probe will automatically be sent back to your shipping address on file.
Diligent care and handling is the best way to ensure a long life for your probes. This includes good practices for cleaning, disinfecting, storing, transporting, and operating your probes. Contact a GEHC service representative for more information about probe care education.
Make GE HealthCare your single source for GE HealthCare and multi-brand probe diagnosis, replacement, repair and management. A single call or email puts you through to the right GE HealthCare Professional for solutions that keep your ultrasound probes at optimal performance.
Get answers to questions or help diagnosing a problem from our highly trained tech support team.
Schedule reliable, rapid, and cost-effective service with top experts in ultrasound probe repair.
